FAQ

Booking & Payments

How does payment capture work?: Stripe charges the total (game cost + 15% booking fee) at the scheduled session start time. You can withdraw from a session or leave a campaign up to 10 minutes before the session starts. After that window closes, charges are handled by the storyteller’s posted policy.
Is there a minimum price for events?: Each event must list a minimum of $5.00 to ensure storytellers can cover their costs.
Can I update my payout details?: Storytellers must keep their Stripe onboarding current inside their dashboard so payments can flow without interruption.
What happens if minimum players are not met?: No capture occurs until the storyteller publishes the event with enough seats filled. Refunds or cancellations after capture are managed by the storyteller, with the platform retaining the 15% booking fee.

Can I change my email?: Yes. Update the email in your profile; the change only applies after clicking the verification link sent by Brevo so we always email the verified address.
How do I stop weekly or daily reminder emails?: You can toggle reminder and summary emails in Account Notifications. Those emails also include an unsubscribe link that lets you opt out in one or two clicks. Transactional emails about bookings, payments, and security still send when required.
Do I need to verify my email to log in?: Yes. The login page surfaces a “Resend verification email” link when trying to sign in before verification.
How do I access Session Zero templates?: Storytellers can build or link templates from their dashboard. Players fill out required answers before attending the first session for a campaign if the storyteller marked it mandatory.
Where are my World Builder files stored?: World Builder documents and assets are stored in secure object storage so they are available across devices. Deleting a world or deleting your account removes those files, subject to legal or tax retention rules.

How do I report issues or contact staff?: Use the Support page to reach admin, submit bug reports, or signal abuse.
What if I get banned?: Bans are reviewed by admins. You may appeal through the Support form, providing your user details and the reason you believe the ban should be lifted.